Ace365bet Privacy Policy

1 Introduction

Ace365bet (hereinafter referred to as "we", "our", or "ace365bet") is an online betting platform serving users in Bangladesh. We believe your privacy is a fundamental right, and it is our responsibility to honour it.

This Privacy Policy explains how ace365bet collects your personal information, the purposes for which it is used, how long it is retained, and how it is kept secure. This policy applies to our website, mobile app, and all other ace365bet services.

By registering on or using ace365bet, you consent to this Privacy Policy. If you disagree with any part of this policy, please refrain from using our platform and contact our support team.

2 What Information We Collect

Ace365bet collects various types of information in order to deliver its services. Details are outlined below:

Personal Identification Information

• Full name, date of birth, gender
• National ID number or passport number
• Current Address (Division, District, Upazila)
• Phone number and email address

Financial Information

• BKash, Nagad, or Rocket mobile banking number
• Bank account number and branch name
• Transaction history, deposit and withdrawal records
• Betting history and win/loss statistics

Technical Information

• IP address, browser type & version
• Device type, operating system
• Login timestamps and page visit data
• Cookies & Local Storage Data
• Referral source and session data

Verification Documents

• Photo/scan of national ID or passport
• Proof of address documents (utility bill, bank statement)
• Selfie or live face verification photo

Data Type	Mandatory	Purpose
Name and date of birth	✅ Yes	Identity verification, age confirmation
Email & Phone	✅ Yes	Account Communications
Payment Information	✅ Yes	Transaction Processing
ID Document	⚠️ If required	KYC Verification
Device Information	Automated	Security & Fraud Prevention

3 How We Collect Information

Ace365bet collects your information through various methods. Each method is transparent and based on your consent:

• Directly Provided: You provide this information directly when filling out the registration form, updating your profile, or contacting support.
• Automated Collection: While you use ace365bet, technical information is automatically collected via cookies and tracking technologies.
• Via Third Parties: Certain information is verified through payment providers and identity verification service providers.
• Public Sources: Any information that appears suspicious may be verified through public records or legal authorities.

4 Purpose of Data Use

Ace365bet uses the information it collects solely for the following legitimate purposes:

• Registration processing and account management
• Age Verification & KYC (Know Your Customer) Confirmation
• Processing deposits, withdrawals, and other financial transactions
• Customer support and account-related communications
• Prevention of fraud, money laundering, and other irregular activity
• Compliance with legal obligations and accountability to regulatory authorities
• Improving service quality and enhancing the user experience
• Managing responsible betting tools and identifying problem bettors
• Sending relevant promotions and bonus offers (with your consent)
• Site security monitoring and prevention of unauthorized access

Ace365bet never sells your information to advertisers or to third parties for commercial purposes.

5 Data Sharing Policy

Ace365bet may share limited information with third parties in certain circumstances. Any such sharing is always carried out with your protection in mind:

• Payment Processors: Necessary information is shared to process transactions with bKash, Nagad, Rocket, and banks.
• Identity Verification Services: Certain documents may be shared with licensed third-party services for KYC verification.
• Legal Authorities: Information may be disclosed pursuant to a legal directive from the Government of Bangladesh or law enforcement authorities.
• Fraud Prevention: Limited information may be shared with industry-standard anti-fraud platforms to help detect suspicious activity.

Ace365bet contractually requires all third parties to adhere to the same privacy standards. Your data is never shared with third parties for commercial purposes.

6 Cookies Policy

Ace365bet uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies used by ace365bet:

• Essential Cookies: These are used to maintain your login session and ensure security. Disabling them may prevent the site from functioning properly.
• Functional Cookies: To remember your preferences such as language and display settings.
• Analytics Cookies: To understand which sections of the site are most used and to improve service quality.
• Security Cookies: To detect fraud and unauthorised access.

You can manage or delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of some ace365bet features.

7 Data Retention Period

Ace365bet does not retain your data beyond what is necessary. Retention periods are determined based on the type of data:

• Account Information: For the duration of active account use and a minimum of 5 years after closure (as required by law).
• Transaction Records: A minimum of 7 years as required under Bangladesh's financial regulations.
• KYC Documents: Up to 5 years after account closure.
• Log Data & Technical Information: Generally up to 12 months.
• Marketing Consent: Until you withdraw your consent.

Once the retention period expires, ace365bet securely deletes or anonymizes your data.

8 Your Rights

Ace365bet believes you should have full control over your own data. You have the following rights:

• Right to Know: You can request to know what information ace365bet holds about you.
• Right to Rectification: You can request a correction if any of your information is inaccurate.
• Right to Erasure: You may request the deletion of your data in certain circumstances.
• Right to Restrict Processing: You can restrict the use of your data in certain cases.
• Portability Right: You can request your data in a standard, portable format.
• Right to Object: You can object to your data being used for marketing purposes.

To exercise these rights support@ace365bet.ws to send us an email. ace365bet will respond to your request within 30 days.

9 Security Measures

Ace365bet follows the highest industry security standards to protect your data. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transmissions are fully encrypted.
• PCI-DSS Compliance: Payment information is protected in accordance with international standards.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & Intrusion Detection: 24/7 protection against cyber attacks.
• Data Backup: Regular encrypted backups stored on secure servers.
• Access Control: Only authorized ace365bet staff are permitted to access specific data.

In the event of a security breach, ace365bet will notify affected users within the legally required timeframe.

10 Children's Privacy

Ace365bet strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors.

If we become aware that anyone under the age of 18 has registered on ace365bet, the account will be immediately closed and all associated data will be securely deleted. If you believe a minor is using ace365bet, please let us know.

11 Policy Changes

Ace365bet may update this Privacy Policy from time to time. When changes are made, we will:

• We will update the date shown on this page.
• Send a notification to your registered email for any significant changes.
• A summary of changes may be displayed upon logging in to ace365bet.

Continued use of ace365bet after any update will be considered acceptance of the revised policy. We recommend reviewing this page regularly.

12 Contact Us

For any privacy-related questions, complaints, or requests, please contact ace365bet's Data Protection Team:

• 📧 Email: support@ace365bet.ws
• 💬 Live Chat: Available 24/7 on the ace365bet website
• ⏱️ Response time: typically within 24–48 hours